Privacy notice
Last updated 4 October 2026. This notice is for people in the United Arab Emirates. It follows Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Who we are
Go Captain runs a delivery dispatch and driver service from a warehouse in Dubai, United Arab Emirates. This notice covers this website and the Go Captain driver app. Go Captain is the controller of the personal data described here.
To ask about your data, use your signed-in Go Captain account, or ask the business in Dubai that operates the service for you. You may also complain to the UAE Data Office.
The data we use
- Customer details needed for the stop: name, phone number, delivery address, and the order itself, including whether it is a delivery or a store pickup and whether it is cash or already paid.
- Proof of the stop: the outcome, a photo, the GPS point, and the reason if the stop failed or was given a new time.
- Account details for dispatch and drivers: the name on the account, the sign-in, the stops assigned, and a driver’s live location while that driver is on duty.
- The order number you type on this website to track a stop. The number is sent to the driver app so the current status can be shown. This website does not keep a copy of what you type.
Why we use it
We use this data to receive the order, assign a driver, complete the delivery or the pickup, and keep a record of the outcome. Live location is used only while a driver is on duty, so dispatch can see who is on the road. Tracking is used to show the status of an order number that was already issued.
Under the Personal Data Protection Law, we rely on the delivery itself, on a legal duty to keep business records, and on consent where the law requires consent. If you withdraw consent, we stop the use that depended on that consent. We may still keep or use data where another basis in the law allows it, including a record we are required to hold.
Who can see it
- Dispatch staff of the business see the board.
- A driver sees only the stops assigned to that driver, including the name, phone, and address needed to finish the stop.
- If a Shopify store is connected, a completed delivery can be written back to that store as a fulfillment update.
We do not sell personal data. The public tracking result shows the order number, the status, whether it is pickup or delivery, how it was paid, and the dates. It does not show the phone number, the full address, or the proof photo.
Data outside the UAE
Some providers that support the service, including a connected Shopify store, may process data outside the United Arab Emirates. Where data leaves the UAE, we use a basis allowed by Federal Decree-Law No. 45 of 2021, including contractual safeguards with that provider or another condition stated in that law.
How long we keep it
We keep an order, its proof, and its outcome for as long as the delivery, any dispute about that stop, and the record-keeping period required by UAE law all need. Commercial and tax records are kept for the period UAE law requires, which is generally five years. After that, we delete the data or remove what identifies a person, unless a longer period is required by law or by an open dispute.
Your rights
You may ask to see the personal data we hold about you, to correct it, to delete it where the law allows, to limit its use, or to object to a use that is not required to complete the delivery or to meet a legal duty. Where we rely on consent, you may withdraw it. You may complain to the UAE Data Office.
Send the request through the signed-in Go Captain account, or through the Dubai business that handles your order. We will respond within the time the law allows. We may ask you to confirm that the request is yours before we release data.
Security
The board is available only to a signed-in dispatch user. A driver account shows that driver’s stops. Proof stays on the order it belongs to. No method of storage is perfect. If a breach creates a risk to you, we will act as Federal Decree-Law No. 45 of 2021 requires, including notice where that law requires notice.
Changes
If this notice changes, the date at the top of this page will change. The Arabic text below is provided for readers in the UAE. If you are in the UAE and the English and Arabic texts differ on a point that affects you, the Arabic text prevails.